When will my stove arrive?

We use a third-party courier for all of our deliveries, as we operate on a national level. When you place an order for a stove with Stoveworld UK, you can either select a preferred delivery date or leave the field blank, in which case we will deliver your order as soon as possible. Delivery typically takes 2–3 working days, depending on the time of year

Where will the driver leave my stove?

The delivery is a door step/kerbside delivery and the driver is not required to take the goods into the property for insurance reasons. Drivers however do their best to assist you as best as possible and most will help you move the stove. Steps, gravel driveways and narrow gates can prevent the driver leaving the goods in the desired place and in some cases, prevent a delivery altogether.

What happens in case of a delay?

Should there be any delays with a delivery, we aim to let any affected customers know ASAP after we are notified by the couriers. In the rare occurrence of a delay, we are not responsible for any loss of earnings if someone has stayed at home to wait for an item to arrive. We never recommend booking a fitter for the day of delivery; we are not responsible for the installer's time/fee if the stove does not arrive on the advised date. We would usually advise ordering your stove in advance of your installation date by at least 2-3 working days to avoid any issues should a delay occur. Should your delivery be delayed, we are not obliged to refund the delivery charge.

Do I need to be at home?

All deliveries are made from Monday to Friday, with the usual delivery times being between 8am and 6pm. We do not receive estimated times of deliveries from the couriers, so someone would need to be available all day on the day of delivery. We ask you to leave us a contact number that we can pass on to the couriers as the drivers will usually call 30-45 minutes prior to delivery. If someone is not available on the day of the delivery, the courier will often leave the pallet at the property. If you do not want the goods to be left at the property, please let us know so that we can explicitly state this to the courier. When goods are left at the property, a photograph will be taken by the delivery driver and the pallet network portal will be updated. Please be aware that taking delivery of a pallet while you are not at home is done at your own risk. We cannot be held liable if the depot does not put the pallet exactly where you want it.

For an idea of what your stove will look like when it reaches your door click here

Access Issues?

Most larger goods like stoves, pizza ovens and liner kits will arrive on large 18 ton curtain side lorries. If you live down a tight lane, please let us know in advance and we will book the order on a small vehicle "restricted access service ".  Sometimes, smaller vehicles will not have a tail lift because they are not large enough to withstand the weight of the lifting equipment. In some cases, the driver may need assistance lifting the item off the vehicle to the ground. If we are not notified of restricted access in advance of the goods being shipped, this could delay the delivery.

It is the driver's discretion as to whether he thinks the vehicle can get down the road and safely turn around. It is often stated that a dustbin lorry can get down the road but this is not a fair comparison as they will often have rear wheel steering. If the driver cannot get down the road he may ask you to meet him at another location to unload the lorry or take the goods back to the hub to be loaded on a smaller vehicle and delivered another day. 

Does my address affect the cost of delivery?

In the current climate delivery costs are rising at a fast pace, especially for the heavy palleted goods that we send. Every delivery is subsidised with the true cost much higher. We try to encompass as many deliveries into the cheapest band. However, due to the vast difference in delivery costs between postcodes we have had to place some in higher bands. Traditionally this would just be the Highlands of Scotland but now includes more rural areas in England and Scotland.